IBM Recruitment 2020 for Technical Support Associate | Any Degree | Bangalore
August 16, 2020

IBM Recruitment 2020 – IBM scheduled to hire for the role of Technical Support Associate for Bachelor’s Degree graduates at Bangalore.

The detailed eligibility criteria and application process are given below.

IBM Recruitment 2020 for Technical Support Associate:

Job Role : Technical Support Associate
Qualification : Bachelor’s Degree
Experience : 0 – 4 years
Job Location : Bangalore (Karnataka)
Last Date : ASAP

Detailed Eligibility:

Educational Qualification:

♦ Required Education: Bachelor’s Degree.

♦ Minimum 0 to 4 years of experience in Technical Support role.

Required Technical and Professional Expertise:

♦ Ensure that urgent customer issues are resolved in the most timely and effective manner possible.

♦ Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.

♦ Utilize available time efficiently in order to achieve effective and efficient results.

♦ Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.

♦ Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

♦ Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Technical and Professional Experience:

♦ Awareness of basic networking concepts and technologies.

♦ Identify basic hardware parts and aware of basic hardware concepts.

♦ User-level familiarity with at least one e-mail client – Outlook, Notes etc.

♦ Questioning/probing skills, as relevant to the issue and level of the caller
See opportunity and implement process improvements.

♦ Ability to meet a set of defined account agent productivity measurement
Willingness to work in rotation shifts.

All interested and eligible candidates can apply for this post online in the following link as soon as possible.

To Apply: Click here

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